Business Communications for Leaders - Do you communicate with others regularly in your job? Do you think about the delivery and timing of your message as well as the characteristics of your audience prior to sending your message? Most of us don’t and for that reason, among others, results in communication breaking down within our organization. Learning the art of giving effective criticism, speaking assertively, stopping the slang, using humor and communicating bad news are critical to communicating effectively. In addition, learning the do’s and don’ts of face-to-face, business calls, email, blogging, cell phones, teleconferencing, video conferencing and written communications is essential. However, even more important in today’s workplace is understanding the differences between how genders communicate as well as cultural diversity. Leaders who are sensitive to their own communication responsibilities within their organization will see the benefits of effective communication through increased initiative, teamwork, accountability, quality, productivity, consistency and safety, to name a few. Plan to attend this session and you too can help to improve all of these things within your organization by learning how to be a better communicator.
ARMA_April 20th 2011 Flyer.pdf
About the Presenter:
Kristen Shingleton, M.B.A., CCP, President of New Focus HR Kristen has over 20 years of management and human resources experience. She received her B.S. from Michigan State University and an M.B.A. from Indiana Wesleyan University. She has continued her excellence in the HR profession by attaining her certification as a Certified Compensation Professional (CCP) through the WorldatWork Society, Phoenix, Arizona, and as a trainer for Development Dimensions International (DDI), Pittsburgh, Pennsylvania, in their Interaction Management/Skills for an Empowered Workforce Program. Kristen’s experience in the human resources field includes the areas of: Compensation, Employee Relations, Executive Coaching, HR Compliance, Immigration Law, Labor/Union Relations, Leadership Training & Development, Organizational Design/Change Management, Staffing/Recruitment and Workers Compensation.
When: Registration & lunch start at 11:30 Presentation starts at noon Finish at 1:00 p.m.
Where: Rolls Royce - UAW Training Center, 2601 W. Raymond St., Indianapolis 46241
Lunch: R.S.V.P. by noon on Monday, April 18th by registering via our web site www.ARMAIndy.org
Cost: $15 ARMA Members / $20 Non-members / First time attendees free
Cost includes lunch with R.S.V.P. Pay online, or cash and checks accepted at door & receipt provided.
Webinar: You can also participate via webinar if you cannot attend in person - webinar available to first 10 R.S.V.P.s with specific request for webinar access - those folks will receive a follow-up email with webinar connection details.